Our Vibe | Guaranteed Rate

We are a company with a soul, a team of individuals driven by an entrepreneurial spirit and a commitment to winning, held together by a camaraderie that is unique in the industry.

Core Values Driving everything we do to serve our customers Net Promoter Score Putting our customers first every day GR Foundation Impacting lives in positive, meaningful ways Giving Back In communities large and small Incentive Trips Celebrating and sharing our successes

Core Values

These are the 10 core values that drive everything we do to serve our customers.

GRIT
CUSTOMER FIRST
BEST OF THE BEST
DEMAND EXCELLENCE
HOLD SELF & OTHERS ACCOUNTABLE
OWNERSHIP
FRUGALITY
THINK BIG
DECISIVE ACTION
WE GIVE A SH!T

Net Promoter Score

Putting the customer first isn't just a phrase-it's something we deliver on every day, and it shows. Guaranteed Rate's Net Promoter Score is more than twice the financial industry average.

Source: Customer Gauge ranked companies in the Financial Services industry as having an average NPS of 35 as of March 2018

Next steps

Guaranteed Rate Foundation

Guaranteed Rate Foundation

Established in 2012 to impact the lives of individuals, families and communities in positive, meaningful ways, the Guaranteed Rate Foundation has distributed over $2 million in aid to 869 individuals across the country who were facing dire circumstances.

100% of Foundation costs are covered by Guaranteed Rate so every penny donated goes toward helping those who need it most

See how we've helped families get back on their feet and thrive in the face of adversity.

Next steps

Giving Back

In communities large and small across the country, GR is deeply committed to making the world a more livable, sustainable and caring place. Our annual food drive has provided 642,504 meals since 2013 through our annual food drive–46,000 pounds donated in 2017 alone!

Volunteer days to clean up parks, beaches, and rivers
Collecting and donating food and clothing in the aftermath of disasters
Serving on boards and commissions of local agencies and nonprofits.

Watch how we give back to our local communities.

Next steps

Incentive Trips

Trips to exotic five-star resorts for President’s Club and Chairman’s Circle members to reward Guaranteed Rate’s top producers.
Recent trip locations include:

Puerto Vallarta
Punta Cana
South of France (Saint Tropez, Cannes and Monaco)
British Virgin Islands and U.S. Virgin Islands
Mykonos, Greece

Check out

Next steps